For all Non Personalized purchases: If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original GiGi New York receipt/invoice or gift receipt. Returns of merchandise are accepted in original, sellable condition within 21 days of purchase for a full refund. If return is not in original, sellable condition a merchandise credit will be issued. All shipping and handling fees, are non-refundable.
If you choose to return or exchange your purchase, you must present the original receipt/invoice or gift receipt. Without your original receipt/invoice or gift receipt, you will be offered a merchandise credit for the lowest or discounted selling price of the item. If original purchase included a bonus gift, bonus item must be returned in order to receive full credit for the original purchase price. All returns must be accompanied by a copy of the original receipt/invoice or gift receipt, included with your shipment. Failure to include this form will result in prolonged processing of your return.
Please insure your shipment as lost shipments are the sender's responsibility. Send all returns to:
Attention: Customer Service Returns
GiGi New York
305 Spagnoli Road
Melville, NY 11747
Hold onto your shipping receipt and GiGi New York packing slip until you have received your refund or exchange. This receipt is your proof of returning the merchandise.
Credit card refunds will be issued on the card that was used for the original purchase. Please allow for one or two billing cycles for a refund to appear on your statement.
Styles personalized through our monogramming program are final sale and cannot be returned or exchanged.
To arrange for an exchange please contact our Customer Service Department by email at [email protected] or by phone (800) 232-5550 . If you choose to exchange your purchase, you must present the original GiGi NewYork receipt/invoice or gift receipt. Without your original receipt/invoice or gift receipt, you will be offered a merchandise credit for the current selling price of the item. Please note that we will not be able to help with a gift exchange if we are not able to find the original order.
Defective & Mis-Shipped Items
While we inspect every order before shipping & strive to provide only the best in quality, we recognize that sometimes errors occur. We offer replacements at no shipping cost for defective or mis-shipped items. Simply notify us by email at [email protected] or by phone (800) 232-5550 within 3 days of receiving the product. This will ensure we can promptly address your concerns. Returns not following this policy will only be accepted at our discretion. Please inspect your order upon delivery. Please retain all original invoices, original packaging and any other packaging materials used
Missing Packages: All customers receive an email with tracking information once your order ships. We advise to click on the link in the email to track your package for estimated delivery time. If you don’t receive your package within 3 business days of the estimated delivery time please notify us by email at [email protected] or by phone (800) 232-5550 . Missing packages not following this policy will only be replaced at our discretion.
GiGi New York reserves the right to modify its exchange and return policy.