Buyer's Guide

 

Return Policy:

Non-personalized merchandise in original, sell-able condition can be returned within 30 days of purchase. Personalized items are final sale. All shipping & handling fees are non-refundable. Please allow 10 business days from the time we receive your return for the refund to be processed. Products sold at a discount of 40% or greater are considered final sale and may not be returned.

Can I change my order?

We strive to get your order shipped as quickly as possible; we cannot change an order once its placed.

Price Adjustments?

We do not offer price adjustments at this time.Coupon codes are not valid on sale items. 

Please contact Customer Service by phone at 1.800.232.5550 or by email at customerservice@giginewyork.com and refer to the order number found on your packing slip or order confirmation e-mail. Some promotions may be excluded.

Refunds will be processed in the original form of payment. 

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance. 

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance. 

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box that reads "Have a Coupon Code?" where you may enter your code. 

Coupons can not be combined with any other coupon, offer or sale. Coupon discounts apply to sub-total only.