Warranty and Repair Policy
Enjoy a one-year warranty on our handbags and small leather goods. For any manufacturing defects within this timeframe, repairs are on us (our apologies!). You will need to submit the original date of purchase to be protected by our one-year limited warranty.
The variations in color and texture are the prized characteristics of beautiful tanned leather. Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag or small leather item.
Please contact our customer service team directly at 631-249-9600 ext. 250 with your concern. If you choose to contact customer service, please have available:
- the style number (can be found on your receipt or on our website)
- photos of the item clearly showing the problem
- a copy of the proof of purchase (original receipt, pack slip, or credit card statement)
You can also contact us in the US: 1-800-232-5550 (8:30 am to 5:30 pm EST, Monday - Friday) or email firstname.lastname@example.org.
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