Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During sign-up we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
Currently we accept Visa, MasterCard and American Express. During the checkout process you may choose your payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
International orders have the same processing times as domestic orders. International shipping rates are based on the following: chosen delivery option, weight and size of the order, delivery location and live rates directly from USPS or FedEX. To find out the cost of international shipping, simply add items to your cart and proceed to the Checkout page where you can enter the country of origin and choose which method of shipment you would like.
Please Note: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
International customers for shipments to countries outside of the U.S. are liable for all import duties, taxes and customs fees that will be charged by the destination country. The recipient of the shipment is responsible for all Import Fees. Payment will be necessary to release your order from customs before delivery. Customs fees are non-refundable.
In the event that you choose to refuse the delivery of your order you will be responsible for the customs fees and shipping charges to and from your country. The rejected package will be returned to Graphic Image and the cost of 2-way international shipping plus customs fees will be deducted from your refund. Please contact firstname.lastname@example.org with any questions or concerns prior to paying customs fees.
If the order is a gift, the package will be marked 'Gift' on the customs form. However, the cost of the item will still be included on the customs form. Customs authorities require a declared value of the gift item directly on the package.
What is the return policy?
Please see our Return Policy for complete details regarding our return policy.