GiGi New York takes pride in processing and shipping your order as quickly as possible. Our processing time for personalized orders is approximately 5 to 7 business days. Processing time for non-personalized orders are approximately 3 to 5 business days. Choosing an expedited shipping method does NOT effect the processing time for the order.

Graphic Image / GiGi New York cannot be held responsible for delayed deliveries by the carrier. It is up to the carrier to deliver your package on time.

Delivered But Not Delivered Package

If tracking information confirms that the item has been delivered to the shipping address on the order, but you have not received your products, please contact the carrier directly and open an investigation. We cannot be held accountable for packages where tracking information states “DELIVERED” to the shipping address.

If you need your order any sooner than our listed processing times, please contact us 1-800-232-5550 or email us at customerservice@graphicimage.com. Our hours of operation are Monday through Friday, 8:30 AM to 5:30. 

We appreciate your understanding and patience.