For all Non Personalized purchases: If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original GiGi New York receipt/invoice or gift receipt. Returns of merchandise are accepted in original, sellable condition within 30 days of purchase for a full refund. If return is not in original, sellable condition a merchandise credit will be issued. All shipping and handling fees, are non-refundable. You can always contact us for any return question at firstname.lastname@example.org.