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GiGi New York
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FAQs

 

CONTACT US

By Phone
1-800-232-5550
Mon - Fri 8:30 a.m. - 5:30 p.m. EST
By Email
customerservice@giginewyork.com

 

ORDER STATUS

  • When will my order ship?
  • Can I change or cancel my order?
  • Orders ship complete.
  • The item I purchased is now on sale - can I get a price adjustment?
  • Can I exchange my product for another product?
  • How do I track my order?
  • Delivered but Not Delivered Package
  • An item is missing from my shipment.
  • I received the wrong product / defective product.
  • Return policy for non-personalized purchases. 
  • Return policy for personalized purchases.

 

MY ACCOUNT

  • How do I create an account?
  • How do I edit my account information?
  • How much is my shipping?
  • I forgot my password.
  • I previously had an account with GiGi New York, but it's not letting me log in.

 

 

INTERNATIONAL SHIPPING

  • Do you ship to my country?
  • What are my payment choices?
  • When will my order ship and what are my shipping charges?
  • Shipping gifts overseas.

 

GUARANTEES

  • Warranty and Repair Policy
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PRICING AND BILLING

  • What will appear on my credit card statement?
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  • I have a question on my charges.
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  • When will my credit appear on my account?

 

BUYERS GUIDE

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  • How do I use a gift card code?

 

ADDITIONAL SUPPORT

  • How do I contact you?

 

About Us

Our leather products are created out of a simple belief: you deserve to own pieces that have been created with the same level of thoughtfulness that you impart in every aspect of your life. We take extraordinary care to design items that are as practical as they are luxurious. This modern sensibility is achieved through our design team’s meticulous consideration of daily use, procurement of only the highest quality leathers (from the most ethical tanneries around the world), and the quality ensured from our process of hand-crafting at our family-owned factory, based in New York. 

ABOUT GIGI NEW YORK

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