FAQs

 

CONTACT US

By Phone
Mon - Fri 8:30 a.m. - 5:30 p.m. EST
By Email

 

ORDER STATUS

• Has my order shipped?

• How do I track my order?

• My order never arrived.

• An item is missing from my shipment.

• My product is missing parts.

 

MY ACCOUNT

• How do I create an account?

• How do I edit my account information?

• How much is my shipping?

• I forgot my password.

• How do I return my product?

• I received the wrong product.

• What is your return policy?

• When will my order ship?

 

SHIPPING AND RETURNS

• Returns

• Shipping Details

INTERNATIONAL SHIPPING

• Do you ship to my country?

• What are my payment choices?

• When will my order ship?

• What are my shipping charges?

• What is the return policy?

 

GUARANTEES

• Warranty and Repair Policy 

• Privacy Policy 

• Security 

 

PRICING AND BILLING

• Do I have to pay sales tax? 

• I have a question on my charges. 

• I need a copy of my receipt/invoice. 

• When will my credit appear on my account? 

• When will my credit card be charged? 

 

BUYERS GUIDE

• Frequently Asked Questions.

• How do I find my product? 

• How do I navigate the site? 

• How do I use a coupon? 

 

ADDITIONAL SUPPORT

• How do I contact you?