FAQs
CONTACT US
By Phone
Mon - Fri 8:30 a.m. - 5:30 p.m. EST
By Email
ORDER STATUS
- When will my order ship?
- Can I change or cancel my order?
- Orders ship complete.
- The item I purchased is now on sale - can I get a price adjustment?
- Can I exchange my product for another product?
- How do I track my order?
- Delivered but Not Delivered Package
- An item is missing from my shipment.
- I received the wrong product / defective product.
- Return policy for non-personalized purchases.
- Return policy for personalized purchases.
MY ACCOUNT
- How do I create an account?
- How do I edit my account information?
- How much is my shipping?
- I forgot my password.
- I previously had an account with GiGi New York, but it's not letting me log in.
INTERNATIONAL SHIPPING
- Do you ship to my country?
- What are my payment choices?
- When will my order ship and what are my shipping charges?
- Shipping gifts overseas.
GUARANTEES
PRICING AND BILLING
- What will appear on my credit card statement?
- Do I have to pay sales tax?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
BUYERS GUIDE
ADDITIONAL SUPPORT